Terms

By accessing www.statebourne.com you agree to the following terms of use.

Liability disclaimer

In preparing this site (www.statebourne.com), we have made every effort to offer current, correct and clearly expressed information, as inadvertent errors can occur and relevant laws and regulations change on a regular basis the information offered may be neither current nor accurate. All of the information contained within this site (www.statebourne.com) is intended as a guide to the services offered by Statebourne Cryogenics. None of the information contained within the site contributes professional advice, nor does the information constitute a comprehensive or complete statement on any of the issues discussed. Statebourne Cryogenics accept no responsibility resulting from reliance on any information contained within this site nor does it accept responsibility or liability for (1) enabling users to link to any site on the internet other than our website, or (2) the contents of any other site, whether it is one from which you may have been prior to linking to this web site, or one to which you may link to from this web site.

Privacy & Cookies Policy

At Statebourne Cryogenics limited, we would like to keep in touch and inform you of all our products,offers and latest developments and we acknowledge in doing so you expect we will treat the information you provide in a serious and responsible manner.

We understand how important it is to protect your right to privacy and securely maintain your details, that is why we put such a high importance on ensuring that all personal information you provide (either through the Statebourne website, www.statebourne.com or by other means is) kept private.

Statebourne lawfully processes personal data as a ‘Data Controller’ in accordance with the EU General Data Protection Regulation 2018 (GDPR) and UK Data Protection Act 1998 (DPA). This privacy statement discloses exactly what information we gather and how we use that information.

Statebourne Cryogenics is the data controller as defined by the UK Data Protection Act 1998, collecting the information obtained by this website www.statebourne .com for specified purposes as outlined below. Statebourne Cryogenics may transfer the information provided to its divisions and/or subsidiary companies, where it is necessary to meet the purpose for which the information was submitted. By submitting any information to the data controller, the user authorises the transfer of data to the subsidiaries and divisions mentioned above to meet the purposes for which the information was submitted.

Data Collection and Purpose

Statebourne Cryogenics will only collect data and use personal information, which has been voluntarily provided by visitors to this site. A user may browse this site without submitting or disclosing any personal information.

Third party disclosure/third party Links

Statebourne Cryogenics will only disclose personal information to third parties under the following circumstances:

• Where it is necessary to fulfil a request submitted by the user.
•  As required by a court or other legal or regulatory requirement.

Statebourne Cryogenics accepts no responsibility or liability for, (1) enabling users to link to any site on the internet other than our website,or (2) the contents of any other site, whether it is one from which you may have been prior to linking to this web site or one to which you may link to from this web site.

Our details

Statebourne Cryogenics Limited. 18, Parsons Road, parsons Industrial estate, Washington, Tyne and Wear NE37 1EZ

Vat Reg No. GB176640055 Company Information: Registered in England No.952351

Registered Office: 18, Parsons Road, parsons Industrial estate, Washington, Tyne and Wear NE37 1EZ

Information We Collect

To be able to order or request information from us we have to collect certain information from you. As part of this, you are required to give your contact information. We use the information given to us by you to provide the service you request from us in the way that is set out in this privacy policy. You can change your login details easily through the account facilities available on the website or by getting in touch with our Data Protection Officer at the address above.

Name, address and postcode – without this we won’t know where to send your order or request or to whom.

Notifications about your order

We will use your email address to send you emails about the status of your order or requested information. This will include a sales order acknowledgment email plus an email when your order has been dispatched. We will not use your email address or phone number to send you promotional offers without your prior consent.

Notification of special offers or latest news

If you have given us your consent, we may send you occasional emails containing news or special promotional offers which may be of interest to you.

These emails are ONLY sent from Statebourne, using our service provider . If you do not wish to continue receiving our special offer emails, an unsubscribe link is provided at the bottom of each email sent. Alternatively, please make an unsubscribe request using our Privacy Contact Form. Please note that it may take up to 10 days to remove you from our marketing system, so you may receive correspondence from us for a short time after unsubscribing.

Communications relating to an order or enquiry are considered transactional and necessary to provide you with the service requested, therefore you cannot opt out of these messages.

Retention of your personal information

We will retain your personal information for the period necessary to provide the services requested (e.g. fulfilling an order or sending regular newsletters), after which time it will be destroyed, unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other lawful purposes. For example, if you have made a purchase we are required under UK tax law to keep your basic personal data (name, address and contact details) for a minimum of 6 years.

For products covered by our product warranty we will retain a record of your purchase indefinitely or until you inform us that you no longer own the product. This record will include your basic contact details to enable us to verify a future warranty claim. You can ask us to delete this data but in doing so we will be unable to verify a future warranty claim without proof of purchase, such as the original invoice.

If you have created an account, product registration or user login on the Statebourne website your details will be stored by the website to enable you to access your relevant information and to make future enquiries faster. Your details will be retained by the website until such time as you request deletion of your account. Please go to the relevant area on the website to update your details or to delete your online account.

Cookies

What is a Cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. These Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device, and can save data which remembers your preferences.

• Persistent Cookies
  These cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
• Session Cookies
  These cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

Cookies used on the Statebourne Cryogenics  website

To ensure we comply with the latest privacy regulations concerning cookies, we use an industry recognised cookie compliance tool from WordPress. When you visit the Statebourne website a cookie notification banner will be displayed along the bottom of the browser window giving you the option to disable some types of cookies. You can also click the ‘Cookie Settings’ button in the footer of any page for more details and to manage your cookie preferences. By dismissing the cookie banner or continuing to browse the Statebourne Cryogenics website without changing your cookie settings you consent to the use of cookies.

Please note that any changes you make using the cookie preferences tool will only apply to cookies set by the Statebourne website or third-party services used by the website and must be set independently on each computer and browser that you use to browse the Statebourne website. Your preferences will also be reset if you clear your browsers cache.

Because cookies allow you to take advantage of some of the Website’s essential features, we recommend you leave them turned on.

For the purposes of this policy a child is an individual under the age of 16. Although the content of the Statebourne website is suitable for children, the services provided are not intended for children. We ask that no-one under the age of 16 attempts to use these services, including submitting personal information via a contact form or by submitting an enquiry.

Although we cannot stop a child from using the services provided, If we believe a child has submitted their personal data to us we will cease all communications and delete all personal data immediately.

Access Rights

You have a right to access the personal information that we hold on you or have it erased completely at any time. To obtain a copy of the personal information or have it erased, please email us at: sales@statebourne.com enclosing your postal details and the details of your request. Alternatively, you can write to us at the following address:
Data Protection Officer, Statebourne Cryogenics, 18, Parsons Road, parsons Industrial estate, Washington, Tyne and Wear NE37 1EZ

Security

At Statebourne Cryogenics, information security is very important and we have taken many steps to make sure your online experience with us is secure. Information about you will be kept safe and secure. In order to prevent unauthorised access or disclosure of your information, we have put in place suitable physical, electronic and managerial procedures to protect and secure information that is collected online.

If you forget your portal or login password, you can request a new password, which will be emailed to the address we hold for you. You can change your password anytime through the account facilities on the website. Should we think that there is likely to be, or has been any breach of security, we may change your password and notify you of the change by email.

Payment Card Security

Once your payment information is received by us, your payment card is processed through World pay secure payment using Streamline.

Security in our offices – access to your information is restricted in our stores and offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The servers that store this information are kept in a secure environment.

Anti-Fraud checks

We may use your personal information to conduct anti-fraud checks that may help us detect, prevent and report fraud. This information may be disclosed to a fraud prevention agency (ActionFraud), which may keep a record of that information

Changes to our policy

This policy replaces all previous versions and is correct as of 18^th May 2018. We reserve the right to change this policy subject to further governed amendments, this can take place at any time.